1. Purpose
This policy outlines the terms, conditions, and guidelines relating to Atone Skin Clinic’s Live Shopping and Pre-Recorded Shopping Events. These sessions are designed to provide product education, expert skincare advice, and exclusive promotional offers to our valued customers. By participating in or purchasing through a Live Shopping event, you agree to the terms set out below.
2. What is Live Shopping
Live Shopping refers to any shopping event hosted or presented by Atone Skin Clinic through digital channels (such as our website, Instagram, Facebook, or YouTube, Instagram, TikTok or other channels), whether broadcast live or pre-recorded.
During these events, we may:
- Showcase products, treatments, or bundles
- Offer time-limited promotions or discount codes
- Provide general skincare education or usage tips
- Announce giveaways and interactive activities
3. Pricing and Promotions
- All prices and offers featured during Live Shopping events are accurate at the time of recording or broadcast.
- Promotional prices and discount codes are valid only for the specified period stated in the video, caption, or on the associated web page.
- Once the ‘Event’ is completed, typically the discount/s end unless otherwise stated
- Discounts cannot be applied to previous orders or combined with other offers unless clearly stated.
- Pricing may vary from in-clinic pricing or third-party stockists.
- Gift vouchers, bundles, or special offers are available only while stocks last.
4. Product Availability
- All items promoted during Live Shopping events are subject to stock availability.
- If a product sells out, we reserve the right to substitute, backorder, or issue a store credit.
- Limited-edition products or bundles may not be restocked after the event.
5. Returns & Exchanges
- Standard Atone Skin Clinic Returns & Refund Policy applies to all purchases made via Live Shopping.
- Promotional, discounted, or giveaway items are final sale unless proven faulty.
- In the case of a faulty or damaged product, please contact our support team within 5 days of receipt at info@atoneskinclinic.com.au
6. Giveaways & Competitions
- Giveaways mentioned in Live Shopping videos are governed by their own
promotional terms. - Winners will be selected based on the method stated (e.g., random draw, creative
entry). - Giveaway entries are open to Australian residents aged 18+.
- Prizes are not transferable or redeemable for cash.
- Winners will be contacted via official Atone Skin Clinic channels only
- These Promotions are not sponsored, endorsed or administered by Meta Platforms Inc, Google, Shopify, Pinterest, VideoWise or 3rd party tools / platforms / channels used by Atone Skin Clinic
7. Educational & Medical Disclaimer
- All product demonstrations and advice shared during Live Shopping are for general educational purposes only.
- They do not replace professional consultation, diagnosis, or treatment.
- Customers with medical skin concerns should seek personalised advice before use.
- Always follow manufacturer directions and patch-test new products.
8. Order Processing & Delivery
- Orders placed during Live Shopping events are processed in line with our standard
shipping timelines. - During promotional periods, please allow additional time for dispatch due to
increased order volume. - Tracking details will be emailed upon dispatch.
9. Privacy & Content Use
- Comments or testimonials shared during Live Shopping events may be featured in future marketing material.
- Personal data is handled in accordance with our Privacy Policy
- By participating in comments, tagging, or submissions, you consent to Atone Skin
Clinic using your content in a non-exclusive, royalty-free capacity.
10. Policy Updates
This policy may be updated periodically to reflect changes in our operations or legal
requirements. Please review this page regularly to stay informed of any updates.
11. Contact
For any questions regarding this policy or Live Shopping purchases, please contact our team: info@atoneskinclinic.com.au