Frequently Asked Questions
What is Club Atone?
Club Atone is our rewards program designed to give you more back every time you shop with
Atone. Earn points as you shop, refer friends, celebrate your birthday and more - then redeem
your points for exclusive rewards.
How do I join Club Atone?
Joining is free and easy!
If you don’t have an Atone account already, simply create an Atone account and then go back and opt into Club Atone. Once you're a member, you'll start earning points on eligible purchases and activities.
Do I have to pay to join Club Atone?
No.. you actually earn money by joining! Club Atone is completely free to join. It's our way of rewarding you for being part of the Atone community.
How do I earn Club Atone points?
Do I earn points every time I shop?
Yes! Every eligible purchase you make through Atone earns you Club Atone points. Make sure you're logged into your Atone account when you shop so your points can be correctly allocated.
How do I check my points balance?
Simply log into your Atone account and head to your Profile to view your current points balance and Club Atone loyalty tier. You can also visit the Club Atone Rewards section to see your available rewards, points balance and rewards history.
How do I redeem my points?
Once you've earned enough points for a reward, you can redeem them through your Club Atone account. Simply select the reward you'd like to use and follow the instructions to apply it to your order. There is a restriction of one reward per purchase, so please do bare this in mind.
Can I use my Club Atone reward with another discount code?
Club Atone rewards can be combined with other promotional offers or discount codes, unless otherwise stated in the promotion's terms and conditions.
Do my Club Atone points expire?
Your Club Atone points expire after 12 months of inactivity. Don’t worry, we'll let you know before your points expire so you have time to use them.
What happens to my points if I cancel or return an order?
If you have cancelled or returned a purchase that you've earned Club Atone points on, the points associated with that purchase will be deducted from your Club Atone balance once the return has been processed.
Can I earn points on sale items?
Yes! You'll earn Club Atone points on eligible purchases, including sale items, unless otherwise stated.
Can I earn points on gift cards?
What happens to my points if I forget to log into my account when I shop?
How does the Refer a Friend reward work?
How does the birthday reward work?
Can I transfer my Club Atone points to someone else?
No. Club Atone points are linked to your individual account and cannot be transferred, exchanged or redeemed by another person.
What happens if I unsubscribe from Atone emails?
Unsubscribing from marketing emails won't necessarily remove you from Club Atone. Your rewards account and marketing preferences are separate.
Can I have more than one Club Atone account?
Club Atone accounts are intended for individual customers. If you've accidentally created more than one account or used a different email address when shopping, contact our team and we'll help where possible.
What happens if I close my Atone account?
If you close your Atone account, you'll no longer be able to access your Club Atone points or rewards associated with that account.
Do Club Atone points work on in-clinic treatments?
Do my existing Atone purchases count towards Club Atone?
When will my points appear in my account?
Points are generally added to your account once your eligible order has been placed. Please allow 24 hours for your points to appear. If your points haven't appeared after this time, contact our team.